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Robin Daniel, MA, CEng, MIET

+ 44 (0) 7973 212047

IBM Lotus Notes and Domino Development, Administration, Business Analysis
Systems Architecture, Web Site Development
Microsoft Office and Back Office Configuration and Systems Management – Visual Basic
Business Process Design – User Interface Design – User Training – Testing
Networking and Telecommunications System Design and Deployment
TCP/IP and ISDN Configuration – Open Source and GNU tools – Use of Linux and FreeBSD
Middleware and Back-End Database Integration – SQL Server – DB2 – Oracle
ODBC Scripting and Configuration – Training Needs Analysis – Course Development
Product Selection Consultancy – Office Systems – Document Management
Database Integration – Web Page Design – HTML, CSS, XML and JavaScript
Project Management – PRINCE, PROMPT and DSDM Formal Methodologies
Technical Assurance – Quality Management – SSADM Systems Analysis
Data Protection, compliance, GDPR, Data Protection Act 2018

Research and Social Projects

2015 to date – Local Government As a Member of the Local Council, sitting on the committees for Planning and for Traffic & Highways, is deeply involved in the legal and social requirements of the community. Also Chairs the committee managing all aspects of Burials & Allotments, and is the technical lead in developing the IT systems which serve not only the Council's staff but also the Community Centre, bringing in around one-third of the Council’s total income. This latter activity also demands that it can be shown that the IT systems concerned comply, and are used in ways which ensure that they continue to comply, with the requirements of the European Union’s General Data Protection Regulation, which is being enacted into UK law as the Data Protection Act 2018.

2012 to 2015 – Research Undertaking studies for two books: one on the technical history of the telephone and the multiplicity of networks which has now almost relegated telephony to the status of a minor player in the communication field; and another on the engineering aspects of Bronze Age and earlier archæological activity both on land and at sea, particularly in regard to the development of mathematics and the use of surveying techniques to permit the movement of peoples across Europe from before the neolithic age through to the highly-developed civil and mechanical engineering capabilities of the Romans. Both these projects involved sourcing GIS systems such as Google Earth datasets, Open Street Map and Ordnance Survey’s recently made available datasets. In particular, the last of these tends to produce very large datasets full of very small data items, and considerable processing is necessary to transform these into suitable databases for onward display. Both books now have their structure in place, and some chapters written, but they are being given lower priority due to the other commitments referred to above.

Technical Architecture and Systems Development

2001 to 2002 and 2010 to 2012 – Oxfam Was Lead Technical for IBM Lotus Notes and Domino development in this world-wide Charity, with sole responsibility for developing a Human Resources system put into daily use throughout the world, incorporating multiple name and date formats, multi-level security, with provision for multi-lingual presentation and off-line data capture for poorly-connected users using a controlled Excel application. Developed Projects database involving complex interaction with SQL-server back end, and extended several further systems including web site design. Wrote and implemented generic table-driven search mechanisms. Enhanced and simplified a large database of stored images and designed a new web front end. Assessed opportunities for establishing a world-wide directory system using Microsoft ADSI from LotusScript to integrate Domino and Windows NT4 directories. Advised on development and administration standards for implementing Oxfam's strategic deployment of Domino in Headquarters, Regions and the field. Assessed and reported on future technology opportunities. Later designed, developed and imlemented a system for the secure electronic delivery of payslips to staff worldwide. Also provided back-up second-line support and documentation to the in-house team as required, including the evolution of several line-of-business applications to Notes 8.5.

2005 to 2010 – Houses of the Oireachtas Working through the business consultancy arm of Fujitsu Technology Solutions as senior developer for the IBM Notes and Domino systems of the Irish Parliament. Responsible for support, documentation and enhancement to key database sets running under Domino 7.0 (up to 500 databases per application and still containing code going back as far as Notes Version 2), and used daily in the running of the parliamentary and constituency offices of Deputies and Senators. Particular responsibility for data integrity and data cleansing of traditionally difficult areas such as names and addresses.

2002 to 2005 – Zurich Financial Services  Provided development and consultancy services to this major insurance company. Developed and delivered a major upgrade to a multi-million-pound business-critical application, running on IBM Domino servers, delivered to 500 engineers and several hundred customers via Lotus Notes and web browser clients. Updated and refined interfaces using the C API between Domino databases and a SQL server core. Provided first- and second-line support for a range of applications, and evaluated and advised on technology evolution. Supported and mentored in-house staff to a level such that they could continue autonomously after their outsourcing to CSC.

1997 to date – Cotswold-IT Executive Director of this small consultancy, providing database and system development expertise to large organisations, and technical and system architecture consultancy and configuration services to small and medium-sized enterprises. Designed and delivered a technical infrastructure enabling the use of a development environment spanning all versions of IBM Lotus Notes and Domino, all Microsoft desktop and Office products, open source environments including Open Office and LibreOffice, Oracle, SQL server and MySQL databases; also development, testing and training environments using all versions of VMware virtual machines with the principal web servers and browsers, in both Windows and Linux/Ubuntu environments.

1996 to 2002 – Valor Heating The customer service call centre originally used a Lotus Notes Release 3 system with 12 databases, which had become unacceptably slow. Redesigned system, upgraded to Version 4, designed and implemented new front end, simplified training, incorporated LotusScript where appropriate, integrated with post-code lookup and automatic job booking. Achieved speed gains of between 5 and 10 times. System used Notes 4.12 under OS/2 in a Novell Netware environment on SPX, and now encompasses technical manuals and diagrams, automatic address look-up from post-codes, and fax automation to further improve speed and save manpower. Advised on migration to Domino 4.6 under Windows NT with TCP/IP, upgraded facilities and improved archiving capabilities. Continued to monitor Notes Administration, giving second-line support to end-users and technical staff, preparing ad hoc reports as required, and undertaking amendments and enhancements as appropriate. Design changes to Release 5 incorporating improved archive retrieval and speed of response completed. Transferred data to new system on amalgamation with existing call centre after merger of company with Baxi.

2000 to 2001 – IBM/Lotus In a team of five working for the Skybridge marketing agency, developed and maintained a large Domino 5.0.6a web-site for controlling a worldwide incentive programme for around 20,000 business partners. Design involved complex security and authentication issues, and the application was presented in thirteen languages including Chinese (both orthographies), Japanese and Korean. Administration and management was optimised for 24-hour operation, and data was taken from a wide-ranging set of input streams, as well as local access through Notes and user-provided input via the Internet. Some architectural deficiencies resulted from the site’s early design, and opportunities were taken to document and remedy these, both for immediate improvement and in a parallel exercise for implementation in subsequent years’ programmes. Developed and maintained a set of automated agents to produce a wide range of regular and ad hoc reports in various formats.

2000 – SpiraHellic Multimedia Ltd Leading the Notes and Domino arm of this fast-growing web design consultancy, set up Notes and Domino infrastructure with both PC and Mac clients, using Release 5.0.2 to 5.0.4a, established internal and external mail systems using hosts in Europe and the US, and put in place project control and file management systems. Trained and mentored colleagues in the use and administration of Lotus Notes and Domino. Also responsible for Windows NT and Lotus Notes and Domino Administration, together with mail security and virus-checking. As part of the development team, maintained, enhanced, and undertook troubleshooting for a range of client systems and networks, involving web sites in multiple languages, collocation of hosts in several time zones, and multiple LDAP directories and security structures. Analysed and planned network architectures and proposed appropriate technical solutions. Continues to advise on implementation and security.

1999 – Hadleigh Marshall International Worked for this Lotus Premium Partner on a range of projects principally in the Document Management area, including editing the Lotus Education technical course for Domino.Doc Customisation and the use of its API from LotusScript, C++ and Visual Basic for Applications. Implemented and developed solutions in Domino 5.0; also Domino Administration and system build under Windows NT.

1997 to 1999 – Thames Water As a Principal Lotus Notes Developer with Science Systems (Industrial) Ltd, proposed, specified, developed, documented and implemented a range of systems using Lotus Notes and Domino 4.1 to 4.6, in a Windows and UNIX environment, including complex LotusScript, ODBC access using SQL to corporate databases, integration with Microsoft Office, remote access, and document imaging. Developed a system to manage the workflow involved in granting and maintaining licences to discharge Trade Effluent, replacing existing departmental and mainframe systems and significantly extending functionality and usability; considerable security involved in preparing and holding legal documents which must not be amended once issued.

1997 – British Council Designed, developed and implemented a distributed database system for the Arrivals Group of the British Council, which manages the arrival of up to 300 visitors a day at a range of UK airports and elsewhere. Used Lotus Notes 4.1 and Domino with Novell Netware 4.1 over TCP/IP on Windows NT (Versions 3.12 and 4.0) and Windows 3.1, accessible via KiloStream links from terminals both centrally and at airports. System incorporates email integration including templates employing Notes/fx, Domino Fax Server and direct printing to fax, workflow using defined roles, financial reports, and strict security for payment lists. Also defined and implemented administration regime, security policy and backup procedures, and advised on product selection and sourcing.

1996 – Williams Holdings Advised and tutored local staff in good design principles (technical and user interface), defined and developed the group's first strategic Notes system (using Version 4.0 under Novell Netware 3.12), a litigation tracking system covering 80 companies throughout the world. Supervised the development of capital expenditure authorisation workflow system, and the establishment of a paperless information system for their group-wide operating procedures.

1995 – RR Donnelley Defined business processes in consultation with European Management Board of this US-based printer, then designed and developed Lotus Notes marketing information system and trained expert users. Used Notes 3.31 on Novell Netware, and incorporated optical character recognition for electronic document management.

1995 – High-Street Retailer Worked with two colleagues to develop an advertising control system covering both creative and general management processes for a major electrical group. Used advanced graphical techniques to simulate capabilities not then available in the Notes product. Incorporated Adobe Acrobat images and scanned photographs, including interaction with a large mainframe-based product and pricing database.

1995 – Abbey National Defined and implemented Notes system using Version 3.1.5 for the technology research group of this retail bank.

1995 – UBS Asset Management Worked in small team translating an existing multiple database system (for asset management, meetings and presentations) to allow delivery via a single Lotus Notes interface using Version 3.31 on Netware NLM and OS/2 servers. Used Visual Basic to improve user front end.

1994 – Fluor Daniel Developed and implemented under Windows 3.1 a classical meetings management system, and established standards for further Notes deployment in this leading engineering company.

Engineering and Business Development

1999 to 2012 – Penchant Recordings UK Developed web site for set of four interlinked Baroque and Contemporary Music groups, running on Domino 5.0.2 under Linux using JavaScript and ready for XML, including MP3 audio clips, and requiring complex character-set specification for multiple-language citations and quotes. Continues to advise on progress to market. Recorded and engineered their first three CDs.

1997 – HM Customs & Excise Defined, planned and carried out project to assess and evaluate technical and commercial options for establishing a high-volume electronic document management and workflow system to deal with archiving of VAT returns.

1993-1997 – Department for Education & Employment Technical Assurance Coordinator first for Employment Department and then DfEE on projects using PRINCE project management methodology, implementing new office systems. Member of the Project Board responsible for overall technical integrity. System employed Lotus SmartSuite and later Microsoft Office, with links to UNIX and ICL corporate databases. Project Managed specific studies on business fit and network and operating system capacity, and reported as an expert on system integrity, future evolution, Lotus Notes opportunities and Internet options. Also undertook financial audit for regional Government Offices (now part of DTLGR), as they planned to set up coherent secure office systems.

1995-1996 – Chartered Institute for Public Finance and Accountancy After having led a team of two providing consultancy in designing and planning a new cable infrastructure, new PC-based systems largely replacing Apple Macs (but retaining Macs in graphics and press work), and upgrading office software, assisted client in planning implementation project, and stood alongside internal project manager to give quality assurance and external concurrence. Personally validated data transfer mechanisms and ran seminars for users on effective utilisation of the system.

1994 – Ministry of Defence Worked with a colleague using SSADM under PRINCE to define system parameters, including technical, costing, and procurement options for the database and office systems of the MoD's central IT training organisation.

1992-1995 – PA Consulting Group As a Principal Consultant for PA Computers and Telecommunications, undertook a range of projects, including those described above.

1987-1991 – British Telecom UK As a Senior Band manager in BT, was Project Manager for the first three pilots of the largest office systems project in Europe, and delivered 5000 users within budget but after considerable delay due to internal political constraints upon the choice of suppliers. Personally initiated the strategic changes which then enabled it to be rolled out to the whole of BT worldwide. Also directed the activities of 150 professional staff providing support, training and technical product management of a portfolio of mainframe, DEC VAX, UNIX and PC-LAN systems, achieving savings of over £10m pa. Member of Steering Groups of Project COSMOS, (work-group computing, with London University), and Project KEATS (knowledge engineering, with the Open University).

1985-1987 – British Telecom Mobile BT Mobile Communications had between 50% and 80% UK market share in a range of activities, including Cellnet, and was run as an entrepreneurial business unit. As the Divisional Board member with responsibility for initiating new developments, project managed a collaborative initiative with manufacturers and service providers to bid to the DTI for the reallocated Band III radio frequencies. Invited to join the Management Committee of the Mobile Radio Users’ Association and project-managed annual conference.

1983-1985 – Post Office Telecommunications – Corporate Strategy Head of Computing, Technology and Networks - wrote and edited business plans for the launch of British Telecom (BT); used and managed early email, library and personal computing systems.

1981-1983 – Post Office Telecommunications – Network Planning Head of Network Strategy - chaired the Post Office / Industry committee coordinating the provision of exhibits from PO Telecommunications, GEC, STC, Plessey and others on the Advanced Services area of the UK stand at the Télécom ‘83 international exhibition at Geneva - showed the first working ISDN systems in Europe. Worked with Rutherford-Appleton Laboratory (RAL), University College London (UCL), Cambridge University Computer Laboratory, Loughborough University and PO Research Laboratories Martlesham to develop the first UK satellite-based wide-area network, based on protocols from the STELLA project led by CNUCE at Pisa, and established pilot Internet-based (ARPANet) email and document sharing system.

1965 - 1981 – Post Office Engineering System Design and Network Planning engineer. Also Secretary to the Advisory Group on Telecommunication System Definitions, the joint Post Office / Industry body laying the foundations for today's digital communications systems. Joint chair of the body which defined special services such as call waiting and call transfer; telecommunications numbering, charging and transmission quality expert.


Highly skilled in Lotus Notes and Domino development and administration (releases 3.0 to 9.0) - 20 years’ experience) including Formula Language, LotusScript and JavaScript, C and C++ API, web design and intranets; also Microsoft Office including Visual Basic, VBA, Back Office, SQL server and Windows Help System, office systems, human factors, typography and graphic design; Open Office and LibreOffice; HTTP, HTML, JavaScript; Windows 7 to 10, XP and earlier versions, DOS, and Linux. Total Quality Management, PROMPT, PRINCE and DSDM project management, SSADM (Analysis). Good writing, presentation and training skills, competent project manager and excellent strategic planner and technical architect. Good team player and facilitator - draws out the root questions and helps find the most effective solutions.

Personal Details

  • Bishop Vesey’s Grammar School, Sutton Coldfield (11 O-levels, 4 A-levels)
  • Oxford University (Exeter College) Honours degree in Physics (2.2)
  • Cranfield University - Senior Management Programme
  • Chartered Engineer (Member Institution of Engineering & Technology)
  • Born 1943 - Married, grown-up children
  • Based in South-West and London - fully mobile
  • High Intelligence - Myers-Briggs Type ENTJ
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  • Robin Daniel
  • 3 Dudley Johnson Close
  • Bourton-on-the-Water
  • Gloucestershire
  • GL54 2RP
  • Phone: +44 (0) 1242 506257
  • or from US: +1 (508) 413 2395
  • Text: +44 (0) 7973 212047
  • eMail: rd@cotswold-it.co.uk

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